Shipping Policy

Thank you for your purchase with Vivital Pharma Sdn Bhd.

• All orders are subject to payment verification and product availability.
• Orders will be processed within 1–3 business days after full payment has been successfully received and verified.
• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery timelines are as follows:

• West Malaysia: 2–5 business days
• East Malaysia: 5–10 business days

Delivery timelines are estimates only and may vary due to courier schedules, weather conditions, public holidays, customs clearance, or other unforeseen circumstances.

We provide free shipping for all orders within Malaysia. International shipping charges will be calculated and displayed upon checkout.

Once your order has been dispatched, a tracking number will be provided via email.

Customers are responsible for ensuring that all shipping information provided is accurate and complete.

Vivital shall not be liable for delays, failed deliveries, lost parcels, or additional charges arising from incorrect or incomplete delivery information provided by the customer.

While we strive to ensure timely and secure delivery, Vivital shall not be held responsible for delays caused by courier companies, customs authorities, weather conditions, natural disasters, or other circumstances beyond our reasonable control.

If your order arrives damaged or appears to be lost in transit, please contact us within three (3) days of receiving the parcel or the expected delivery date. We will assist in liaising with the courier service provider to investigate the matter.

Risk of loss and ownership of products shall pass to the customer upon successful delivery to the shipping address provided during checkout.

We appreciate your trust and support in choosing Vivital.

Thank you for your purchase with Vivital Pharma Sdn Bhd.

• All orders are subject to payment verification and product availability.
• Orders will be processed within 1–3 business days after full payment has been successfully received and verified.
• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery timelines are as follows:

• West Malaysia: 2–5 business days
• East Malaysia: 5–10 business days

Delivery timelines are estimates only and may vary due to courier schedules, weather conditions, public holidays, customs clearance, or other unforeseen circumstances.

We provide free shipping for all orders within Malaysia. International shipping charges will be calculated and displayed upon checkout.

Once your order has been dispatched, a tracking number will be provided via email.

Customers are responsible for ensuring that all shipping information provided is accurate and complete.

Vivital shall not be liable for delays, failed deliveries, lost parcels, or additional charges arising from incorrect or incomplete delivery information provided by the customer.

While we strive to ensure timely and secure delivery, Vivital shall not be held responsible for delays caused by courier companies, customs authorities, weather conditions, natural disasters, or other circumstances beyond our reasonable control.

If your order arrives damaged or appears to be lost in transit, please contact us within three (3) days of receiving the parcel or the expected delivery date. We will assist in liaising with the courier service provider to investigate the matter.

Risk of loss and ownership of products shall pass to the customer upon successful delivery to the shipping address provided during checkout.

We appreciate your trust and support in choosing Vivital.