Terms & Conditions

Thank you for visiting Vivital Pharma Sdn Bhd website (“Website”).

Throughout this Website, the terms “Vivital Pharma”, “we”, “us”, and “our” refer to Vivital Pharma Sdn Bhd. By accessing, browsing, or purchasing products through this Website, you agree to be bound by these Terms and Conditions (“Terms”). These Terms apply to all users of the Website, including visitors, customers, merchants, vendors, and content contributors.

We reserve the right to amend, modify, or update these Terms at any time without prior notice. Users are encouraged to review this page periodically to remain informed of any changes. Continued use of the Website following any amendments constitutes acceptance of the revised Terms.

Vivital Pharma is committed to protecting your personal information and respecting your privacy.

Any personal data collected through this Website shall be processed in accordance with our Privacy Policy and applicable data protection laws. By using this Website and providing your personal information, you consent to the collection, use, storage, and processing of your personal data as described in our Privacy Policy.

We encourage all users to review our Privacy Policy carefully before using our services.

Certain products may be available exclusively through our Website and may be offered in limited quantities.

While every reasonable effort has been made to accurately display product images, colours, packaging, descriptions, and specifications, actual products may vary due to monitor settings, lighting conditions, or manufacturing updates.

Vivital Pharma reserves the right, at its sole discretion, to:

• Restrict sales to specific individuals, regions, or jurisdictions;
• Limit purchase quantities;
• Modify product specifications, descriptions, packaging, or pricing;
• Suspend or discontinue any product without prior notice.

We do not guarantee that products, services, or information obtained through this Website will meet individual expectations, nor do we warrant that all errors or inaccuracies on the Website will be corrected immediately.

Vivital Pharma strives to ensure all product pricing displayed on the Website is accurate and up-to-date. However, prices remain subject to change without prior notice due to market conditions, regulatory requirements, supplier costs, promotional activities, or operational considerations. We reserve the right to modify pricing, suspend promotions, or discontinue products at any time without liability. Customers are encouraged to verify pricing before completing any purchase.

Vivital Pharma reserves the right to refuse, restrict, modify, or cancel any order at our sole discretion. Where applicable, we may attempt to notify customers using the contact information provided during checkout.

Customers agree to provide accurate, current, and complete account and payment information for all transactions conducted through the Website. Failure to provide accurate information may result in order delays, cancellations, or rejection of transactions.

Customers are responsible for maintaining updated account information, including billing addresses, contact details, and payment credentials.

By providing personal information through this Website, you acknowledge and consent to the collection, processing, storage, and use of your personal data by Vivital Pharma in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and any applicable amendments thereto.

By placing an order through this Website, you are offering to purchase products subject to these Terms. All orders are subject to product availability, payment verification, and acceptance by Vivital Pharma. Customers must:

• Be at least eighteen (18) years of age;
• Possess a valid payment method authorized for use;
• Ensure all information submitted is accurate and complete;
• Have sufficient funds available to complete the transaction.

Upon placing an order, customers will receive an order acknowledgement email confirming receipt of the order request. This acknowledgement does not constitute acceptance of the order. Acceptance occurs only when the order has been processed and dispatched.

A shipping confirmation email will be issued once the order has been handed over to the appointed courier service provider.

All transactions are subject to payment verification and authorization. Payments received shall be processed under the name of Vivital Pharma Sdn. Bhd. Orders will only be fulfilled upon successful authorization and confirmation of payment.

Coupons and promotional codes are subject to the following conditions:

• Available exclusively to registered customers.
• Valid only for purchases made through the official Vivital Pharma Website.
• Redeemable for one transaction only unless otherwise specified.
• Coupon codes must be entered during checkout.
• Coupons are valid for sixty (60) days from the date of issuance unless otherwise stated.
• Expired coupons will not be extended, reinstated, or replaced.
• Coupons are non-transferable and non-exchangeable for cash.

Vivital Pharma reserves the right to cancel any order or promotional benefit where suspicious, abusive, fraudulent, or unauthorized activity is detected.

Users shall not use the Website or its content for any unlawful, unauthorized, or prohibited purpose, including but not limited to:

• Violating applicable laws or regulations;
• Infringing intellectual property rights;
• Submitting false, inaccurate, or misleading information;
• Distributing malware, viruses, or malicious code;
• Collecting or harvesting personal information without authorization;
• Engaging in fraudulent, deceptive, abusive, defamatory, discriminatory, or harmful conduct;
• Attempting unauthorized access to systems, networks, or data;
• Interfering with the operation, security, or integrity of the Website.

Vivital Pharma reserves the right to immediately suspend or terminate access to the Website where any prohibited activity is identified.

By accessing and using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.